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    Can the Transfer Shuttle drop me off at a location other than the airport?Can I book Equipment Rentals without Boots?Are there any Ski Packages where kids can stay and ski for free?How do I book for a group of 6 or more people?Are food and/or meals included in my Ski Package?What will I need to ski?How do I customize my Lift Tickets, Equipment Rentals and Transfers?What is included in my Package?
    Which hotels have a spa?I'd like to make a request to check in early/outside the specified check in hoursWhich Hotels/Lodging have on-site parking available?The room description does not match the pictures of the roomI'm specifically looking for a hotel that has a hot tubHow many beds are in my room, condo or chalet?I'd like to request a certain floor in my Lodging/HotelWhy are the prices of certain rooms on SnowPak so much lower than the Hotel's official website?
    2022 Epic Australia Pass - Product InformationWhy can't I purchase Lift Tickets less than 5 days in advance?I'm trying to book Lift Tickets but I cannot see a checkout option, can I purchase Lift Tickets without purchasing Lodging?IKON Pass - Product DescriptionTahoe Local Pass - Product DescriptionDo you sell half day Lift Tickets?Are the prices at the Lift Ticket counter the same as the price offered on SnowPak?IKON Session Pass - Product Description
    Do you offer discounts if I have booked multiple trips with you?Do you offer student discounts on your Ski Packages?I'm having issues checking out/paying with my credit cardCan I pay in my country's own currency?Can I use credit card points to pay for my Ski Package?I could not check out but I still have a charge showing on my credit card statementCan I pay for my entire package upfront?Do I receive an additional discount if I purchase more products with my Itinerary?
    Do I have the option to purchase Pass Insurance for my Epic Pass?Tell me more about what Faye Travel Insurance coversDo you provide Travel Insurance for my trip?
    Can I still redeem my EPIC Pass at the lift counter if it has already been mailed to my home?Can I pick up my lift tickets or rentals the day before I start skiing?How will you arrange my transfers?Do I need to bring my kid's birth certificate or proof of age when collecting infant, child or teen tickets?I can't find my confirmation numbers/confirmation vouchers for my Lift Tickets, Equipment Rentals or Transfers?Where and how do I pick up my lift tickets or rentals?What Ski Rental company does SnowPak use?I have booked transfers but my flight is delayed. What can I do?
    I need to make a change to my booking
    I contacted the hotel but they could not locate my reservation
    Where can I find a summary or breakdown of all payments I've made for my Ski Package?Where can I see my Itinerary?When do I get a confirmation email?I've submitted my Itinerary but I haven't received a confirmation email yet
    Is there a Resort Fee?Why was I charged the Resort Fee before I checked in?Can I use a different credit card to pay for my next payment?How can I check my remaining balance and when my next payment is due?How can I pay for my upcoming payment?I've been charged incorrectly or before payment was dueHow can I check which credit card I used for my deposit?
    Is there an after-hours drop off for my rental skis or snowboard that can be accessed when the rental stores are closed?What is the minimum age to be able to check in?What services do you provide after my booking and during my trip?Do I need photo ID when picking up my Rentals?What is the latest that I can drop off my Rental Equipment on the return day?Do I have to wait in line to collect my Lift Tickets at the counter?Where do I pick up my Lift Tickets from?Does the credit card used for reservation have to be present when I check in?
    Cancellation PolicyWhere can I find the Cancellation Policy?
    I have purchased travel insurance with you, how can I make a claim?I can no longer go on my trip, can I get a refund for my booking?
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